Privacy & Terms
Privacy Policy
Effective Date: 19 July 2026
Prevent Diabetes Ltd,
6th Floor
37 Lombard Street,
City of London,
EC3V 9BQ
Prevent Diabetes Ltd (“we”, “us”, “our”) is a UK-based online service offering dietetic assessments to provide expert guidance on nutrition and healthy habits. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Prevent Diabetes Ltd is registered with the Information Commissioner’s Office (ICO).
1. What Data We Collect
When you use our services, some of the personal data we collect is classified as ‘special category data’ under UK GDPR because it relates to your health. This includes, but is not limited to:
Your name and email address
Date of birth, sex, height, and weight
Medical history, lifestyle details, and dietary habits
Usage data from our website (via cookies – see Section 7)
Payments are processed securely by third-party payment providers. Prevent Diabetes Ltd does not store full payment card details.
2. Why We Collect Your Data
We only collect the minimum personal data necessary to provide our services safely and effectively.
We process your personal data under Article 6(1)(b) (performance of a contract), and your health data under Article 9(2)(h) of the UK GDPR for the provision of health and nutrition-related services.
We collect and process your personal data for the following purposes:
To provide you with dietetic services (lawful basis: performance of a contract)
To respond to your queries and provide customer support (legitimate interest)
To comply with legal obligations
With your explicit consent, for any additional use
3. How We Store and Protect Your Data
Prevent Diabetes Ltd is the data controller responsible for your personal data.
Access is restricted to authorised personnel only.
We implement technical and organisational measures to protect your data, including encryption and access controls.
4. How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, regulatory, or professional obligations.
Typically, we retain dietetic service records for 7 years after the service is delivered, in line with professional standards for healthcare records in the UK.
5. Sharing Your Information
We do not sell your data to third parties. We will only share your personal data:
With your explicit consent
If required by law or regulatory authority
With trusted data processors (e.g. cloud service providers), under binding data processing agreements
All third-party processors are contractually obligated to safeguard your data in accordance with Article 28 of the UK GDPR. These providers may include website hosting providers, secure form providers, payment processors, email communication platforms, and analytics providers.
6. Your Rights Under the UK GDPR
You have the following rights:
Right to access – You may request a copy of the data we hold about you
Right to rectification – You may ask us to correct inaccurate or incomplete data
Right to erasure – You may request deletion of your data, where legally applicable
Right to restrict processing – You may request we limit the use of your data
Right to data portability – You may request transfer of your data to another provider
Right to object – You may object to how we use your data in certain situations
Right to complain – You have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
To exercise any of these rights, please contact: support@preventdiabetes.co.uk.
We aim to respond to all requests within one month, in accordance with UK GDPR.
7. Cookies and Website Usage
We use cookies to make our site work and to improve your experience. Some cookies are essential, while others (such as analytics) are optional and help us understand how you use our site or personalise content.
Cookies may include essential website cookies, analytics cookies, and functionality cookies. Non-essential cookies (including analytics) are only set with your consent.
You will be asked to consent to the use of cookies when visiting the site for the first time. You may manage your preferences via your browser settings at any time.
Where you have opted in to receive marketing communications, you may withdraw your consent at any time by using the unsubscribe link in emails or contacting us directly.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
9. Contacting Us
If you have questions about this policy or your personal data, please contact:
Prevent Diabetes Ltd,
37 Lombard Street,
City of London,
EC3V 9BQ
Terms of Service
Effective Date: 19 July 2026
Prevent Diabetes Ltd,
6th Floor
37 Lombard Street,
City of London,
EC3V 9BQ
These Terms of Service (“Terms”) apply to all users of the services provided by Prevent Diabetes Ltd (“we”, “us”, “our”). By using our services, you agree to these Terms.
1. Who We Are
Prevent Diabetes Ltd is a UK-based online service offering dietetic assessments designed to help reduce the risk of developing type 2 diabetes.
2. Service Delivery
All services are delivered exclusively online via our website and email. We do not provide consultations or support via telephone, video conferencing, in-person appointments, or any other method.
We aim to provide documents in an accessible format. Please contact us if you require reasonable adjustments.
2.1 Dietetic Assessment Service
Following completion of the online dietetic questionnaire and receipt of payment, your submission will be reviewed by our Registered Dietitian.
You will receive a personalised written dietetic assessment in PDF format, delivered to the email address you provide at registration. This assessment includes dietary analysis, including tailored nutrition advice and personalised SMART goals where appropriate.
Assessments are typically delivered within ten (10) working days of receipt of a fully completed questionnaire and payment, unless otherwise stated.
2.2 Clarification Support (Assessment Service)
As part of the Dietetic Assessment service, you may send one follow-up email for clarification regarding the content of your assessment. This is intended solely to help you understand the written recommendations provided and does not constitute ongoing clinical supervision or continuous care.
2.3 Dietetic Assessment + 1 Month of Support
Where you purchase the “Dietetic Assessment + 1 Month of Support” service, you will receive:
- A written dietetic assessment as described in Section 2.1; and
- A defined four (4) week support period commencing on the date your assessment is delivered.
During this four-week support period, you will receive weekly email check-ins from our Registered Dietitian. These check-ins are structured written communications intended to provide general guidance, answer questions related to your goals, and support adherence to your personalised recommendations.
You may also send questions by email during this period, and responses will be provided during standard working days (Monday to Friday, excluding public holidays).
This support is time-limited and does not constitute ongoing or continuous clinical care beyond the stated four-week period.
2.4 Ongoing Monthly Support Service
Where you subscribe to the “Ongoing Monthly Support” service, you will receive a monthly recurring subscription service which includes:
- Weekly email check-ins from our Registered Dietitian; and
- Email-based support relating to your nutrition and lifestyle goals.
A completed Dietetic Assessment is required before commencing this service, in order to ensure advice is safe and appropriately personalised.
This service operates on a monthly recurring basis and continues until cancelled in accordance with our payment terms.
2.5 Communication Method Requirements
Clients must not send any personal information, medical information, documents, forms, or service‑related correspondence by post. Prevent Diabetes Ltd does not operate or monitor any postal address for client communication.
All information must be submitted through our online service forms or via email to support@preventdiabetes.co.uk where applicable.
3. Technology Disclaimer
You are responsible for ensuring that you have a working internet connection, access to a valid and regularly monitored email account, and appropriate software to open PDF files. We are not responsible for failed delivery of services due to incorrect email addresses, email filters (e.g. spam/junk folders), or failure to access electronic content on your part.
Prevent Diabetes Ltd is not responsible for third‑party email provider outages.
4. Disclaimers
Prevent Diabetes Ltd and its practising dietitians do not diagnose, treat, or cure any medical condition.
All information provided is for educational and informational purposes only and does not replace medical advice from your GP or healthcare provider.
- Our service is a preventative nutrition and lifestyle support service and is not intended as a substitute for medical diagnosis or treatment.
- If you have concerns about your health or symptoms of diabetes, you should seek advice from your GP.
Individual responses to dietary and lifestyle changes vary, and we do not guarantee any specific health outcomes.
- Our services are not intended for emergency medical situations. If you believe you require urgent medical attention, contact your GP, NHS 111, or emergency services as appropriate.
- Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded under UK law.
5. Client Responsibilities
You (the “Client”) are solely responsible for providing complete, accurate, and current information when completing the pre-assessment form and any related communications. Prevent Diabetes Ltd and our registered dietitians shall not be liable for any consequences resulting from incomplete, inaccurate, or misleading information provided by you.
Failure to disclose relevant medical information may result in service refusal or termination.
As registered healthcare professionals, our dietitians have a duty of care. If, during your assessment, it is deemed that you require medical attention, we may recommend that you consult your GP or other appropriate services.
Services are currently delivered by Cara Sommariva-Nagle, a Registered Dietitian regulated by the Health and Care Professions Council.
6. Eligibility Criteria
Our services are only available to clients who meet all of the following conditions:
You are aged 18 or over
You reside in the United Kingdom
You are not pregnant or breastfeeding
You have not been diagnosed with type 1 or type 2 diabetes
You are not awaiting surgery
You have not been diagnosed with cancer within the past 12 months
You are not undergoing any active cancer treatment
You have not had bariatric surgery in the past 2 years
You are not taking anabolic steroids
You do not have an active eating disorder
By using our services, you confirm that you meet all of the above eligibility criteria. If your circumstances change or you no longer meet the eligibility criteria, you must notify us at support@preventdiabetes.co.uk before continuing to use our services.
If you do not meet these criteria, the service may not be suitable for you and therefore we are unable to provide services to you.
7. Payment & Refund Policy
Service commencement for the Dietetic Assessment and the Dietetic Assessment + 1 Month of Support service is deemed to occur once we commence substantive review of your completed questionnaire for the purpose of producing your personalised assessment.
Service commencement for the “Ongoing Monthly Support” subscription service is deemed to occur on the date of the first payment confirmation following successful subscription enrolment.
If we fail to substantially deliver the purchased service within within twenty-one (21) working days from the date we receive your completed pre-assessment form (provided you have met all submission requirements), you will be eligible for a full refund. Refunds will be issued within a reasonable timeframe.
All prices are stated in GBP and include VAT where applicable.
7.1 Cancellation
By submitting your completed questionnaire and requesting that we begin the service within the 14-day statutory cancellation period, you acknowledge that you may lose your statutory right to cancel once the service has commenced with your express consent.
8. Service Timeframes
We aim to deliver your personalised dietetic assessment within ten (10) working days of receiving both your completed pre-assessment form and confirmed payment.
If we anticipate a delay due to service demand or unforeseen circumstances, we will make reasonable efforts to inform you in advance.
Timeframes are estimates and not guaranteed.
9. Force Majeure
We shall not be liable for any failure or delay in fulfilling our obligations caused by events beyond our reasonable control. These include, but are not limited to: natural disasters, acts of God, pandemics, illness, technical failures, internet outages, or government restrictions. You will be entitled to a proportionate refund where services cannot be delivered.
We will notify you as soon as reasonably practicable of any such event and discuss reasonable alternatives or refunds where appropriate.
10. Data Protection and Privacy
We are committed to safeguarding your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services, you consent to the collection and processing of your personal data as described in our [Privacy Policy].
We do not sell your data. We may share your data with trusted third-party service providers where necessary to deliver the service, all of whom are bound by data processing agreements.
11. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
12. Amendments to Terms
We reserve the right to amend these Terms at any time. Any updates will be posted on our website, and the date of the latest revision will be indicated at the top of this document.
Material changes will be communicated to clients by email where feasible.
13. Acceptable Use of the Service
You agree to use the services provided by Prevent Diabetes Ltd in a lawful and respectful manner. You must not misuse the service, including but not limited to:
Submitting false, misleading, or intentionally inaccurate information
Attempting to gain unauthorised access to our systems or services
Using the service for unlawful purposes
Sending abusive, threatening, or inappropriate communications
We reserve the right to suspend or terminate access to our services if we reasonably believe the service is being misused.
14. Intellectual Property
All content provided by Prevent Diabetes Ltd, including but not limited to dietetic assessments, written advice, educational materials, reports, graphics, website content, and branding, remains the intellectual property of Prevent Diabetes Ltd unless otherwise stated.
The personalised dietetic assessment provided to you is for your personal use only. You may not reproduce, distribute, publish, or commercially exploit any materials provided by us without prior written permission.
You may not use our materials for the purpose of training, developing, or improving artificial intelligence systems or automated models.
15. Limitation of Liability
Prevent Diabetes Ltd provides services with reasonable care and professional skill. However, to the fullest extent permitted by law, Prevent Diabetes Ltd shall not be liable for any indirect, incidental, or consequential loss arising from the use of our services.
Clients are responsible for seeking appropriate medical advice from their GP or healthcare provider where necessary.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Our total liability to you in connection with any service shall not exceed the total amount paid for that service.
Clients are responsible for interpreting and applying written advice appropriately and seeking clarification where needed.
16. Complaints
We are committed to providing a high‑quality, professional, and respectful service. If you are dissatisfied with any aspect of your experience with Prevent Diabetes Ltd, we encourage you to let us know so we can address your concerns promptly and fairly.
If you wish to make a complaint, please email support@preventdiabetes.co.uk with:
Your full name
The email address used for your account
A clear description of your concern
Any relevant dates, documents, or screenshots
Please include “Complaint” in the subject line to help us identify your message quickly.
We aim to acknowledge complaints within 3 working days and provide a response within 10 working days.
Our dietetic services are currently delivered by a Registered Dietitian registered with and regulated by the Health and Care Professions Council (HCPC).
If you have any questions about these Terms, please contact support@preventdiabetes.co.uk.